Return Policy

Returns & Exchanges

At Bash, every piece is handcrafted and one of a kind. For that reason, we do not accept returns.

However, we’re happy to offer exchanges if your item is:

  • Postmarked within 10 days of delivery
  • Returned in its original, unworn condition, with no signs of wear or damage

Customers are responsible for the cost of return shipping.

To start an exchange, please email info@bashaccessories.com with your order number and the item you’d like to exchange.


Damaged or Incorrect Items

Please inspect your order upon arrival. If an item arrives damaged or incorrect, contact us at info@bashaccessories.com within 48 hours of delivery so we can help.

Include the following in your email:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

Because every Bash piece is one of a kind, identical replacements may not be available. Depending on materials and feasibility, we may offer:

  • A repair
  • A remake using similar materials
  • A refund or store credit

We reserve the right to determine the best resolution based on the nature of the damage and material availability.

Please note: damage caused by wear, water exposure, improper storage, or accidents is not eligible for replacement or refund.


Final Sale Items

Custom pieces, sale items, and gift wrap fees are final sale and not eligible for exchange.

FAQs

What does semi-fine mean?

Semi-fine jewelry (also called demi-fine) sits between fashion jewelry and fine jewelry. It’s made with higher quality, longer lasting materials — like gold-filled components and genuine gemstones — without the high price tag of solid gold. Semi-fine pieces are designed for regular wear and to hold up over time, making them a great everyday option.

What is gold filled? Will it tarnish?

Gold filled jewelry has a thick layer of real gold that’s permanently bonded to a base metal. It contains 100x more gold than gold plated jewelry, which makes it more durable and longer lasting than typical costume pieces.

Gold filled pieces can last for years with proper care. While they’re highly resistant to tarnish, exposure to harsh chemicals, perfumes, sweat, or prolonged moisture can cause dulling over time — so treating your jewelry gently will help it stay beautiful.

How should I care for my Bash jewelry?

To keep your pieces looking their best:

  • Avoid wearing them in water (shower, pool, ocean).
  • Keep them away from lotions, perfumes, and cleaning products.
  • Store them in a dry place — ideally in the pouch they came in.
  • Wipe them gently with a soft cloth after wearing to remove oils or residue.

A little care goes a long way and helps your jewelry stay bright for seasons to come.

How long will it take to ship my order?

Orders ship within up to 5 business days. This window allows us to package each piece with care and keeps things running smoothly even when we’re traveling or prepping for markets.

You’ll receive tracking information as soon as your order is on the way.

Do you offer local pickup?

We don’t offer local pickup at this time. However, Bash occasionally sets up at markets in Central Texas, and we’d love to see you in person.

Follow along on Instagram @bash.accessories.tx and join the newsletter to stay updated on upcoming events and where you can shop Bash locally.

How do I place a custom order?

Custom orders are always welcome — in fact, they’re one of our favorite parts of the process. If you have a color palette, stone, style, or general idea in mind, we’d love to bring it to life.

To get started, email custom@bashaccessories.com with what you’re envisioning. We’ll walk you through options, materials, timing, and next steps. Most custom pieces can be created without a long lead time, and we’ll work together to make something that feels uniquely you.

What's your return policy?

You can find all the details of our return and exchange policy here.

Why don’t your bracelets and necklaces come with extenders?

Each Bash piece is designed with a specific balance, proportion, and silhouette in mind. Adding an extender can change the way a piece sits and can take away from the clean, polished look we aim for — the same feel you’d expect from fine jewelry, just at a more attainable price point.

Keeping lengths intentional allows every design to look its best and maintain its quality over time. If you need a particular length, feel free to reach out — custom sizing is often possible for our current inventory and always available for custom orders.